Frequently Asked Questions​

Because our chocolates are handmade and made without unnecessary preservatives, they have an optimal shelf life of 3 weeks after opening. For best taste and quality, it is best to store them in a cool, dry and dark place between 16°C and 18°C. Here are some ways to keep your chocolates in excellent condition:

• Heat causes chocolate to spoil faster than normal - Avoid humidity and direct sunlight.
• Never leave your handmade chocolates in the car.
• Do not store near strong odors. 
• Storing in the refrigerator is possible in a well-sealed plastic bag.
  

Our chocolates are best stored in their original packaging in a cool dark place between 16°C and 18°C. Is it much warmer? Then you can also store them in a tightly sealed plastic bag in the fridge. To fully release the flavours, remove the chocolates from the fridge some time in advance. Let the chocolates come to room temperature in their closed packaging to avoid condensation. From the fridge, this takes about 2 hours. This will give them the ideal temperature to melt in your mouth. 

Our chocolate is handcrafted and made with fresh ingredients, without unnecessary preservatives. This ensures the best taste and quality, but also means that our products have a limited shelf life.

Because chocolate is sensitive to temperature and storage conditions, we cannot guarantee food safety and freshness once a product has been delivered. Therefore, we cannot accept returns.

Our chocolate remains fresh for up to 3 weeks when stored between 16°C and 18°C, in a dry, cool place, and out of direct sunlight.

Sustainability & Environmental Considerations

At jurgenweckx.be, we are committed to a more sustainable world. Returns not only impact food waste but also the environment.

• Reducing food waste: Door geen retouren te accepteren, voorkomen we dat perfect eetbare chocolade verloren gaat.
• Limiting CO₂ emissions: Retourzendingen zorgen voor extra transport, wat bijdraagt aan CO₂-uitstoot en een hogere ecologische voetafdruk.
• Respecting sustainable production: Our chocolate is produced with care and respect for people and and nature. By encouraging conscious purchases, we collectively contribute to a better future.

We encourage our customers to order carefully and make conscious choices.
Do you have questions about your order? We are happy to help you find a solution!

We believe in transparency and fair prices for our artisan chocolate. Instead of hiding shipping costs in the product price, we charge them separately. 

As an artisan chocolatier, we work with fresh, high-quality ingredients and handcraft each creation. We want our customers to pay for the quality of our chocolate, not for hidden shipping costs.

So you pay for the pure quality of the chocolate and for the careful, protective shipping that a delicate product like chocolate deserves.

Thank you for your understanding and support for artisan chocolate!